Effective Date: 01 March 2025
Compliant with the Protection of Personal Information Act (POPIA)
At Real Sense, we are committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and securely in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or engage with our valuation services.
1. Information We Collect
We may collect the following personal information:
• Identification details (e.g., full name, ID number)
• Contact details (e.g., phone number, email address, physical address)
• Property-related information (e.g., address, erf number, zoning)
• Company details (if applicable)
• Communication data (e.g., messages sent via contact forms)
• Usage data (e.g., IP address, device type, browser type, cookies)
2. Purpose of Collection
Your personal information is collected for the following reasons:
• To respond to enquiries and provide property valuation services
• To schedule appointments and maintain communication
• To issue professional valuation reports
• To comply with legal and regulatory obligations
• To improve our website and services
We will only process your personal information for the purposes for which it was collected and in a manner that is consistent with the purpose.
3. Lawful Basis for Processing
We process personal information based on:
• Your consent
• The necessity to perform our services
• Our legal obligations as registered valuers
• Legitimate interest in the operation of our business
4. Disclosure of Information
We will not share your personal information with third parties unless:
• You have given us explicit consent
• It is necessary to deliver our services (e.g., sending valuation reports)
• We are legally required to do so
We do not sell or rent your personal information to any third parties.
5. Data Storage and Security
We take appropriate and reasonable technical and organisational measures to prevent:
• Loss of personal information
• Unauthorised access, destruction, or disclosure
All data is stored securely, and only authorised personnel have access to it.
6. Your Rights under POPIA
You have the right to:
• Access the personal information we hold about you
• Request correction or deletion of your personal data
• Object to the processing of your information
• Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/)
To exercise any of these rights, please contact us using the details below.
7. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
9. Changes to This Policy
We reserve the right to update this policy periodically. The latest version will always be available on our website.
10. Contact Details
Responsible Party: Real Sense
Email: info@realsense.co.za
Phone: 061 438 7636
Address: Shop 1, Palm Valley Shopping Centre, Cascades road, Little Falls
Information Officer: Pierre L Meyer